These Terms of Service ("Terms") apply to the website hazelandroseboutique.com ("Hazel & Rose Boutique", the "Website") and to all purchases made through it. The Website is operated by Up2Nine, a sole proprietorship registered in the Netherlands with the Chamber of Commerce (KvK) under number 95002448 ("we", "us", "our"). Our Shipping Policy, Refund Policy and Privacy Policy form part of these Terms.
1. Acceptance of these Terms
1.1 By using our Website or placing an order, you agree to these Terms. If you do not agree, please do not use our Website or place an order.
1.2 By placing an order, you confirm that you are at least 18 years old and able to enter into a legally binding contract.
1.3 Our products are sold for personal, non-commercial use only.
2. Products and prices
2.1 We do our best to describe and show our products as accurately as possible. Colors may appear slightly different depending on your screen, and product photos may differ slightly from the actual item.
2.2 All prices are shown in US dollars (USD) and include shipping. Any applicable sales tax is calculated and shown at checkout before you pay.
2.3 If we discover a pricing error after you have placed an order, we will contact you and give you the choice to confirm your order at the correct price or cancel it for a full refund. If we do not hear from you, your order will be canceled and fully refunded.
2.4 Prices may change from time to time. Price changes never affect orders that have already been confirmed.
3. Orders
3.1 After you place an order, you will receive an order confirmation by email. A contract is formed when we send this confirmation.
3.2 All orders are subject to availability. If an item is unavailable or we cannot fulfill your order for any other reason, we will inform you by email and refund your payment in full.
3.3 If your order contains multiple items, they may arrive in separate packages at different times.
3.4 We may refuse or cancel an order, for example in case of suspected fraud. If this happens after payment, you will receive a full refund.
4. Payment
4.1 We accept the payment methods shown at checkout, including major credit and debit cards, PayPal, Shop Pay, Apple Pay and Google Pay.
4.2 Payments are processed securely by our payment providers. We never see or store your full card details.
4.3 By placing an order, you confirm that you are authorized to use the payment method you provide.
5. Discounts and promotions
5.1 Promotions and discount codes are valid only during the stated period and under the stated conditions.
5.2 Unless stated otherwise, discounts cannot be combined. If multiple automatic discounts apply to your order, the one with the greatest savings is applied.
5.3 Discounts have no cash value and cannot be exchanged for cash.
6. Shipping and delivery
6.1 Orders are processed within 1–3 business days and are usually delivered within 5-10 business days after dispatch, as described in our Shipping Policy.
6.2 Your order is prepared by our international fulfillment partner and shipped directly to you. Every order includes tracking, which you can follow on our Track Your Order page.
6.3 No customs fees or import duties are charged to customers for orders delivered within the United States.
6.4 If we expect your order to ship later than stated, we will notify you by email with an updated shipping date. You may then choose to wait or cancel your order for a full refund.
6.5 Risk of loss passes to you upon delivery to the shipping address you provided. If your tracking shows your order as delivered but you have not received it, please contact us and we will help you open an investigation with the carrier.
7. Canceling or changing an order
7.1 You can cancel or change your order by emailing us within 12 hours of placing it, as long as it has not yet been shipped.
7.2 Once your order has shipped, it can no longer be canceled or changed. You can still return it after delivery in accordance with our Refund Policy.
7.3 Canceled orders are refunded in full to the original payment method.
8. Returns and refunds
8.1 We offer a 30-day money-back guarantee. You may return your order within 30 days of delivery, as described in our Refund Policy.
8.2 Returned items must be unworn, unwashed, with tags attached and in their original packaging.
8.3 Return shipping for change-of-mind returns is paid by the customer.
8.4 Refunds are issued to your original payment method within 7 business days after we have received and checked your return.
8.5 If you receive a damaged, defective or incorrect item, email us within 30 days of delivery with your order number and a photo. We will offer a free replacement or a full refund; in most cases, you do not need to return the item.
8.6 Where our Refund Policy is more generous than this section, the Refund Policy applies.
9. Use of our Website
9.1 You agree not to use our Website in any way that is unlawful, fraudulent or harmful, or that may damage or disrupt the Website.
9.2 You may not copy, scrape or reuse content from our Website for commercial purposes without our written permission.
9.3 All content on this Website, including text, images, logos and design, belongs to us or our licensors and is protected by intellectual property laws.
10. Privacy
10.1 We handle your personal data in accordance with our Privacy Policy.
11. Liability
11.1 We are not liable for any indirect or consequential loss, or for delays or failures caused by circumstances beyond our reasonable control, such as carrier delays, extreme weather or other force majeure events.
11.2 To the extent permitted by law, our total liability for any claim related to an order is limited to the amount you paid for that order.
11.3 Nothing in these Terms limits our liability where this is not permitted by law, including liability for fraud or for death or personal injury caused by our negligence.
12. Your consumer rights
12.1 Nothing in these Terms limits the rights you have under the mandatory consumer protection laws of the country and, in the United States, the state where you live. Where those laws give you more rights than these Terms, those laws apply.
12.2 For customers in the United States, this includes the Federal Trade Commission's rules on shipping delays and refunds, your state's consumer protection laws, and your right to dispute a charge with your card issuer.
13. Governing law and disputes
13.1 These Terms are governed by the laws of the Netherlands, without affecting the mandatory consumer protection laws of the country or state where you live.
13.2 You may bring a claim in the courts of the Netherlands or in the courts of the country or state where you live.
13.3 Most issues are resolved quickly by email. Please contact us at support@hazelandroseboutique.com before taking any formal steps, and we will do our best to make things right.
14. Changes to these Terms
14.1 We may update these Terms from time to time. The version published on our Website at the time of your order applies to that order.
Questions about these Terms?
Email us at support@hazelandroseboutique.com. Our customer service team is available Monday through Friday, 9:00 AM – 6:00 PM ET.
Who you're buying from
Hazel & Rose Boutique (hazelandroseboutique.com) is operated by Up2Nine, a sole proprietorship registered in the Netherlands (KvK no. 95002448), Johannes Janssoniushof 26, 5141 MR Waalwijk, the Netherlands.
Last updated: September 24, 2026